1. Acceptance of Terms

By using LUMIA, you agree to these Terms of Use. If you do not agree, please do not use our services.

2. Service Description

LUMIA provides an AI-powered customer support platform, enabling automated responses, support workflows, and integrations with digital channels.

3. Platform Usage

• Users must provide accurate information and keep credentials secure.

• LUMIA may not be used for unlawful, fraudulent, or harmful purposes.

• Usage is granted under a limited, non-exclusive, non-transferable license.

4. Plans and Payments

• Subscription is billed monthly according to the chosen plan.

• Prices and conditions may be updated with prior notice.

• Cancellations may be requested at any time.

5. Intellectual Property

All software, trademarks, and content are the property of LUMIA. Copying, modifying, or redistributing without authorization is prohibited.

6. Limitation of Liability

LUMIA guarantees high availability (99.9%) but is not responsible for failures caused by external factors such as internet outages, third-party services, or force majeure.

7. Changes to Terms

We may update these Terms from time to time. Continued use of the platform after changes implies acceptance of the new version.

8. Contact

For questions about these Terms, contact us:
✉️ contact@lumia.ai