1. Introduction

LumIA values your privacy and is committed to protecting the personal data of its customers and users. This Policy explains how we collect, use, and safeguard information while you use our AI-powered customer support services.

2. Data we collect

• Contact information: name, email, phone, company details.

• Usage data: interactions carried out via connected channels (WhatsApp, website, email, apps).

• Technical data: IP address, browser, device, and access logs.

• Feedback and messages: content provided during customer interactions.

3. How we use your data

• To provide and improve AI-powered support services.

• To personalize conversations and create human-like experiences.

• To ensure security, monitor usage, and prevent fraud.

• To comply with legal obligations (GDPR/LGPD).

4. Data sharing

LumIA does not sell or share your personal data for commercial purposes. Data may be shared only with:

• Technology partners essential to system operations (e.g., cloud providers).

• Legal authorities when required by law.

5. User rights

At any time, you may:

• Request access, correction, or deletion of your personal data.

• Withdraw consent for data processing.

• Request data portability or restriction of processing.

6. Security

We use end-to-end encryption, continuous monitoring, and market best practices to protect your data.

7. Contact

For questions about this Policy or your data, contact us:
✉️ contact@lumia.ai