Illuminate the future of your customer service with AI.

LumIA turns every interaction into a fast, human, and intelligent experience. Instant, consistent, and empathetic responses.

Explore our plans

4.9

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Hi! I’m interested in booking an event.

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+2.500

companies trust LumIA

+2.500

companies trust LumIA

+2.500

companies trust LumIA

99,9%

continuous uptime

99,9%

continuous uptime

99,9%

continuous uptime

40%

faster response times

40%

faster response times

40%

faster response times

+60%

increase in customer satisfaction

+60%

increase in customer satisfaction

+60%

increase in customer satisfaction

Our solution

Automation with empathy.

LumIA combines artificial intelligence with natural conversation design, creating interactions that feel human—even at scale. Your customers feel closer, your team saves time, and your business grows.

Benefits

Turn your support into a competitive advantage

With LUMIA, every interaction stops being a cost and becomes a memorable customer experience.

Simple

Fast

Human

Human Connection at Scale

Every response delivers clarity, warmth, and trust, never robotic.

24/7 Support

Instant assistance, anywhere in the world, anytime.

Efficient with Care

Automate repetitive tasks while keeping the human touch where it matters most.

Recommended Response

Copilot Agent

True Scalability

LumIA grows with your operations without sacrificing quality.

Total Served

Last 7 Days

Clear Management

Real-time metrics and workflows in an accessible visual dashboard.

Customers

Sort by

Luiz Felipe

São Paulo, Brazil

Jhon Stevens

Texas, United States

Bruce Jhonson

Nova York, United states

Features

Meticulously designed to scale and humanize your customer service

Smart Workflows

Automate everything from simple questions to complex processes with visual blocks. No code, no friction.

11:40

Write a message

Generate message

11:40

Write a message

Generate message

Clear, Actionable Dashboards

Make decisions based on real-time data. LumIA’s dashboard delivers insights in a simple, visual way.

Revenue Overview

Apr 01 - Apr 27

$1200

Sales in April

Native Integrations

Connect LumIA to the tools already powering your operations—CRM, e-commerce, internal systems.

Interactive Chat Bubble Demo

Showcase live how your AI engages in natural, human-like conversations.

Hello! Welcome to our clinic.

We’d love to know how we can help with your next appointment. 😁

Send Message

How it works

Transform your support in four steps

Rely on integrations and configurations that make your service more human and more automated.

Connect Your Channels

Integrate WhatsApp, website, email, or app in minutes.

Fast, intuitive setup

Effortless multichannel experience

Unified customer journey

Build Visual Workflows

Design personalized journeys without writing a single line of code.

Drag-and-drop blocks, editable in real time

Automation tailored to each customer

Zero technical dependency

Activate Smart Support

LUMIA takes over, delivering immediate and natural responses.

Consistent replies at any scale

Automatic personalization

Smooth handoff to human agents

Track and Optimize

Clear metrics help you continuously improve the experience.

Real-time insights and visual dashboards

Customer behavior tracking

Ongoing optimization with no friction

Differentiators

Everything that makes LumIA unique, all in one place.

Humanized AI

Support that feels human, not robotic

LumIA is trained to respond with empathy and warmth, building trust in every conversation.

Unlimited Scalability

Transparent Management

Advanced Security

Humanized AI

Unlimited Scalability

Transparent Management

Advanced Security

Humanized AI

Unlimited Scalability

Transparent Management

Advanced Security

Over 2,500 companies already use LumIA.

“LUMIA reduced our average response time by more than 40% and brought more customer trust to our support.”

Ana Souza

Head VivaModa

“LUMIA reduced our average response time by more than 40% and brought more customer trust to our support.”

Ana Souza

Head VivaModa

“LUMIA reduced our average response time by more than 40% and brought more customer trust to our support.”

Ana Souza

Head VivaModa

“We scaled our support without needing to triple the team. Today, we provide 24/7 support with quality.”

Carlos Menezes

CEO, Fintech NovaPay

“We scaled our support without needing to triple the team. Today, we provide 24/7 support with quality.”

Carlos Menezes

CEO, Fintech NovaPay

“We scaled our support without needing to triple the team. Today, we provide 24/7 support with quality.”

Carlos Menezes

CEO, Fintech NovaPay

“The experience became much more human. We received positive feedback from customers who thought they were talking to a real person.”

Mariana Lopes

CEO Flowtech

“LUMIA organized our support and brought clarity with simple dashboards. Today we make decisions much faster.”

Ricardo Faria

CEO FlowXP

“LUMIA organized our support and brought clarity with simple dashboards. Today we make decisions much faster.”

Ricardo Faria

CEO FlowXP

“LUMIA organized our support and brought clarity with simple dashboards. Today we make decisions much faster.”

Ricardo Faria

CEO FlowXP

“Beyond optimizing support, LUMIA helped us increase customer retention, making them feel more welcomed.”

Fernanda Carvalho

Head HealthGo

“Beyond optimizing support, LUMIA helped us increase customer retention, making them feel more welcomed.”

Fernanda Carvalho

Head HealthGo

“Beyond optimizing support, LUMIA helped us increase customer retention, making them feel more welcomed.”

Fernanda Carvalho

Head HealthGo

“Before, we had huge queues of messages on WhatsApp. Now, 80% of support requests are resolved automatically.”

Thiago Oliveira

CEO Volux

“What impresses us most is the naturalness. Our clients say they’ve never spoken with an AI that felt so human.”

Beatriz Lima

Customer Success Manager, TechLabs

“What impresses us most is the naturalness. Our clients say they’ve never spoken with an AI that felt so human.”

Beatriz Lima

Customer Success Manager, TechLabs

“What impresses us most is the naturalness. Our clients say they’ve never spoken with an AI that felt so human.”

Beatriz Lima

Customer Success Manager, TechLabs

“Integration was quick, and in less than a week we were already seeing clear results in productivity and satisfaction.”

João Pires

COO, TechPlus

“Integration was quick, and in less than a week we were already seeing clear results in productivity and satisfaction.”

João Pires

COO, TechPlus

“Integration was quick, and in less than a week we were already seeing clear results in productivity and satisfaction.”

João Pires

COO, TechPlus

“LUMIA has become a key part of our growth. We serve thousands of customers without losing individual care.”

Laura Martins

CEO, Marketplace GreenShop

Pricing

Plans for every stage of your journey

Choose the ideal package for your business and start transforming your customer service today.

Starter

For those just starting automation

$39

/month

Basic automated support

Responses on main digital channels

Simplified reports

1 native integration

Email support

Choose Starter

Pro

Popular

Advanced automation for growing teams

$99

/month

All Starter features

Advanced no-code workflows

Full real-time dashboards

Up to 5 native integrations

Priority chat and email support

Initial training included

Choose Pro

Enterprise

Custom solutions for large-scale operations

$249

/month

All Pro features

Dedicated customizations

Unlimited premium integrations

24/7 dedicated support

Implementation consulting

Guaranteed SLA

Choose Enterprise

FAQ

Everything you need to know before getting started

We’ve gathered answers to the most common questions, straight to the point.

Do I need technical knowledge to use LumIA?

Which channels can I connect LumIA to?

What happens when a customer needs a human?

Are my data and my customers’ data secure?

What’s the difference between the plans?

Can I try LumIAfor free?

Do I need technical knowledge to use LumIA?

Which channels can I connect LumIA to?

What happens when a customer needs a human?

Are my data and my customers’ data secure?

What’s the difference between the plans?

Can I try LumIAfor free?

Do I need technical knowledge to use LumIA?

Which channels can I connect LumIA to?

What happens when a customer needs a human?

Are my data and my customers’ data secure?

What’s the difference between the plans?

Can I try LumIAfor free?

4.9

Average rating from 2,500+ companies

Start your journey with LumIA

Fill in your details and discover how we can transform your customer service into something fast, human, and scalable.